F.A.Q.s

Hello! Thank you for visiting La Lune et Le Toile - Unique Snacks Vaults | NYC based.

We try to answer to question/s you might have:

Q. Can I return or cancel my order?

A. Unfortunately, all purchases are final sale. We are currently do not accept any return or refund for any order placed. If you have issue with your order, please Contact LaLune as soon as possible with your order ID for help. 

Q. How long would it takes to prepare (handling time) my order?

A. We usually take 3-5 days to prepare your order and ship it right away. However, sometimes we need more time to prepare or need further confirmation. If that is the case, we will contact you via email.

Q. When will I received my order?

A. Depending on the destination, it will take 2 - 7 days to arrived at destination depending on the carrier. We will provide tracking ID as soon as we ship out the packages so that you can start tracking the package movement. 

*Please feel free to Contact LaLune if you still have further question :)